PST Internal Audit: BPS Central Java Boosts Service Quality

Semarang, jateng.bps.go.id – Quality assurance is an important part of ensuring that Integrated Statistical Services (PST) can provide services according to standards and user needs. In the implementation of ISO 9001:2015, internal audit is a crucial stage for evaluating the application of the quality management system, identifying opportunities for improvement, and encouraging continuous improvement of service quality. Audits are not merely a means to find fault but serve as a tool for evaluation and joint improvement. As part of these efforts, BPS Central Java Province conducted an Internal Audit of PST on September 15–16, 2026. The audit involved Top Management and Deputy Management along with the ISO Team, Staffing Team, Goods and Services Procurement (PBJ) Team, and Services Team. During the Top Management audit, the Head of BPS Central Java Province, Ali Said, conveyed management's commitment to maintaining PST quality through evaluating Data Needs Surveys (SKD), Public Service Standards (SPP) FGDs, Management Review Meetings (RTM), improving staff competence, strengthening infrastructure, and utilizing technology in services. The audit results serve as evaluation material to ensure service processes run according to standards while identifying opportunities for improvement. PST quality improvement is continuously supported through strengthening service processes, enhancing staff competence, utilizing user evaluation results, and developing technology-based innovations such as AI-based LATIFA, OTS, SDGs Viewers, and ELITA. Through consistent implementation of ISO 9001:2015, BPS Central Java Province is committed to maintaining the quality of PST services and making continuous improvements.

*Internal Audit of the Central Java BPS PST Strengthens Commitment to Improving Service Quality* Semarang, jateng.bps.go.id – Quality assurance is an important part of ensuring that Integrated Statistical Services (PST) are able to provide services in line with standards and user needs. In the implementation of ISO 9001:2015, internal audits are one of the important stages for evaluating the implementation of the quality management system, identifying opportunities for improvement, and encouraging continuous improvement in service quality. Audits are not merely a means to find mistakes, but a way to evaluate and improve together. As part of this effort, the Central Java Provincial BPS carried out an Internal PST Audit on 15–16 September 2026. The audit involved Top Management and Deputy Management along with the ISO Team, the Personnel Team, the Goods and Services Procurement Team (PBJ), and the Service Team. In the Top Management audit, the Head of BPS Central Java Province, Ali Said, conveyed management’s commitment to maintaining PST quality through the evaluation of the Data Needs Survey (SKD), FGD on Public Service Standards (SPP), Management Review Meetings (RTM), improving staff competence, strengthening infrastructure, and utilizing technology in service delivery. The audit results serve as evaluation material to ensure that service processes run according to standards while also identifying opportunities for improvement. Improvements in PST quality continue to be supported through strengthening service processes, improving staff competence, utilizing user evaluation results, and developing technology-based innovations such as AI-based LATIFA, OTS, Pemirsa SDGs, and ELITA. Through the consistent implementation of ISO 9001:2015, BPS Central Java Province is committed to maintaining the quality of PST services and carrying out continuous improvement.